酒店房务部客房部筹备开业要点.ppt

酒店房务部客房部筹备开业要点.ppt

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LOGO * * 酒店房务部筹备开业要点 ROOMS PER-OPENING KEY POINT 北林女装 / 1, Establish the front office department office,contain: office supply、office equipment and recruit the secretary. 筹建办公室的设立,包括:办公用品及办公设备、秘书的招聘. 2, Contact with director of engineering, achieve the planar graph about area within jurisdiction of front office, check the hotel locale and report the difference plan (front office counter, concierge table, business center, operator, baggage office, hotel safety box etc.) especially focus the telephone communication system and report the rationalization idea. 与工程部总监联系,取得前厅部所管辖范围地平面设计图,到酒店工地现场察看,对不符合的部分提出修改方案(特别是前厅柜台,礼宾司柜台,商务中心,总机室,行李房,酒店保险箱等),特别需要了解的是酒店电话机通讯设备的购买及安装情况,向总经理提出合理化建议. 北林女装 / 3, Establish the organizational structure and manning guide, submit to executive human resource department and general manager. 制定本部门的组织架构图及人员编制方案,提交给行政人事部及总经理. 4, Establish the vehicle’s policy and procedure during the hotel per-opening. 制定出酒店筹备期间车辆的使用制度及控制政策与程序. 5, Establish the rules and regulations of the front office during the hotel per-opening. 制定出筹备期间前厅部的各项规章制度. 北林女装 / 6, Establish the operate equipment list, service equipment purchase plan and printing material list report to financial department, compile the hotel extension number and total amount. 制定出前厅部开业所需要的各种营运设备,服务用品的采购计划及印刷品的印刷清单,并提交至财务部,编写酒店的分机号码,计算酒店的电话机需求总数. 7, Comprehend the room type category establishment and proportion, establish the room’s level and the green tourism business scheme. 深切了解酒店各种房型的设施、面积与总经理及销售总监等讨论确定酒店的房间级别及经营方案、政策. 北林女装 / 8, In view of rising hotel group’s data and physical truth the hotel, make front office each position’s functions, job description, policy and procedure. 根据瑞心酒店管理公司提供的材料结合本部门的实际情况,编写前厅部的各岗位、各职级员工的工作职能、工作描述及政策和程序. 9, Consider with the financial department and computer system supplier about the hotel computer system,present the improvement, comprehend the telephone system and compose the

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