酒店员工绩效管理现状分析以泉州悦华酒店为例.docx

Document number【SA80SAB-SAA9SYT-SAATC-SA6UT-SA18】 Document number【SA80SAB-SAA9SYT-SAATC-SA6UT-SA18】 酒店员工绩效管理现状分析以泉州悦华酒店为例 酒店员工绩效考核现状分析——以泉州悦华酒店为例  目录 TOC \o "1-3" \h \z \u  【摘要】酒店员工绩效考核是通过系统的方法和原理来评定和测量员工在工作上的行为和工作效果，它是酒店业管理者与员工之间进行管理沟通的一项重要活动。酒店业绩效考核的结果可以直接影响到员工的切身利益，其最终目的是改善员工的工作表现，在实现酒店业经营目标的同时，提高员工的满意程度和对未来的成就感，最终达到酒店业和个人发展的“双赢”。但是它同时也是一柄“双刃剑”，用得好能最大限度地激发员工的热情，挖掘员工的潜力；反之，则会挫伤员工，给酒店业发展带来消极影响。本文结合以泉州悦华酒店管理的实际情况，通过问卷调查的方式对悦华酒店绩效考核的现状进行分析，并总结出其存在的主要问题，最后针对这些存在的问题，针对性的提出改进悦华酒店绩效考核体系的对策和建议。 【关键词】绩效考核，员工绩效，悦华酒店 【Abstract】Hotel staff performance appraisal system through the method, principle and effect assessment and measurement work behavior of employees at work, it is an important activity in the hotel industry management communication between managers and employees. The hotel industry performance evaluation results can directly affect the vital interests of employees, the ultimate aim is to improve the employee's work performance, in the realization of the hotel business objectives, improve employee satisfaction and future achievement, and eventually achieve a win-win hotel industry and personal development "". But it is also a "double-edged sword", to maximize the use of well stimulate the enthusiasm of the staff, and tap the potential of employees; on the other hand, employees will be hurt, bring negative influence to the development of the hotel industry. In this paper, combined with the actual situation in Quanzhou Mandarin Hotel management, by way of a questionnaire survey on the present situation of Mandarin Hotel performance evaluation were analyzed and summed up the main problems, finally aimed at these problems, puts forward improvement Mandarin Hotel performance appraisal system countermeasures and suggestions. 【Keywords】Performance appraisal, employee performance, Mandarin Hotel  引言 随着我国社会经济的发展，国内各类服务行业也迅速发展起来，各行各业的市场竞争程度也日趋激烈。人们越来越认识到，人力资源是市场经济的关键资源，人力资源管理是企业管理的核心，而绩效考核又是人力资源管理的核心问题。作为在服