acx博鳌索菲特大酒店商务中心服务.docxVIP

Operation Hours : 7:00am to 12:00 Midnight daily Services Offered : English Word Processing 提供的办事 英文编辑 Chinese Word Processing 中文编辑 Worksheet / Chart 表格/图画 Photocopy 复印 Facsimile 传真 Rental of Computer 电脑出租 E-mail Services 电子邮件办事 Guest Experience : Feel impressed with the efficient and courteous services 客人体验 provided. 感觉到饭馆的办事是高效和礼貌的。 Procedures步伐: Check with guest the time he needs the typing work back and make sure it is completed promptly. 询问客人需要什么时间完成打字事情,并要实时完成. Type a draft for guest to check. Make sure you have done your best to type what is written. 打印草稿让客人查抄.要尽力打印到最好的水平. Be professional. Do not delay any typing work even though guest may say that it is not urgent and that we could take our time. Complete it at your soonest possible and give the guest a call to tell him it is ready for him to proof read or send it up to the room. 要熟悉业务.纵然客人说打印件不急,我们也不能延误,因为我们要节省时间.要尽可能快的完成打印,然后给打电话通知客人已经打印完毕,需要他认可大概给他送入房间.  Procedures步伐: Ensure that the envelope has the full and correct address, including the postal code. 确认信封/上有完整正确的地点，包罗邮政编码。 Seal envelope. 封好信封。 Weigh and calculate the postage required bearing in mind extra fee for registered mail and express mail. If doubt please refer to our postage file. 对登记信和快件称重后盘算邮资，并要加收登记信和快件的分外用度，如果有任何疑问，要参照有关邮寄划定。 Indicate on the envelope if mail is ‘registered’ or ‘express’. 如果邮件是”登记”大概”快件”要在信封上显示。 All letters/seated envelopes for mailing to be collected by the office messenger before 9:30am daily. 邮件收发员会在每天早上9:30之前，收取所有需要邮寄的信件。 Remind Office messenger to obtain receipts for registered mail. 提醒邮件收发员要记着拿回登记信的收据。 For Courier Service to call up our current local delivery service for pick up. 对付快件，我们要打电话给本地符合的邮递办事部进行邮寄。  Procedures步伐: All incoming faxes must be recorded fast. Make sure you collate them correctly before stapling them together. 所有吸收的传真要实时记载下来.将他们订在一起前, 要确认你已经查对了他们是正确的. Check on room and name of guest in the terminal. 在电脑中查询客人的房号和姓名. Read th