《管理沟通》-课程教学大纲.docVIP

《管理沟通》课程教学大纲 一、课程基本信息 课程代码课程名称：管理沟通 英文名称：Management Communication 课程类别：专业选修课 学 时：32 学　　分：2 适用对象: 人力资源管理 考核方式：考核 先修课程：管理学、组织行为学 二、课程简介 沟通是管理者职业生涯中最重要的组成部分，在人力资源管理专业开设《管理沟通》课程有其必要性。管理沟通的本质是换位思考，该课程强调有效管理者要提高管理沟通的技能，首先必须转变自身的管理理念，因为只有在理念转变的情况下，管理者才可能在工作和实践中提升自身的管理沟通技能。因此，教学内容既包括管理沟通的理念、行为和策略，又包括管理沟通的基本技能和方法。具体包括管理沟通的内涵、过程、本质、沟通客体策略、沟通主体策略、沟通信息策略、笔头沟通技能、面谈技能、倾听技能、演讲技能、会议和跨文化沟通等。同时通过沟通技能的培养，教育引导学生深刻理解在与上下级沟通中，自觉提升自己对于职业精神和职业规范的理解，增强沟通的意识以及职业责任感，培养爱岗敬业、无私奉献、诚实守信、公道办事、开拓创新的职业品格和行为习惯。 Communication is the most important component of managers career, and it is necessary to open management communication course in human resource management. Managerial communication is the essence of the perspective-taking, emphasizing effective managers to improve management communication skills, first must change its own management idea, because only in the case of idea transformation, will it be possible for managers in work and practice to improve its management and communication skills. Therefore, the teaching content includes the concept, behavior and strategy of management communication, and also includes the basic skills and methods of managing communication. Including the connotation of management communication object, process, nature, communication strategy, communication, subject, information communication, written communication skills, interview skills, listening skills, presentation skills, meetings and intercultural communication, etc. At the same time, through training of communication skill, we want to help the student to understand how to apply the vocational norm to the communication between the leader and subordinate. We want to enhance communication awareness and responsibility. We want to build up the students characters and behavior habit, which include respecting and loving their vacation, sacrifice, justice, integrity, innovation etc. 三、课程性质与教学目的 管理沟通是人力资源管理专业的专业必修课，是一门技能性很强的课程。本课程的教学采取多媒体教学、课堂讲授、分组讨论、情境模拟、自我测评等方式，目的是把教学和实践紧密地结合起来，帮助学生掌握管理沟通的基本技