第三册unit3-May-I-help-you课件文档.pptVIP

* 第3册Unit 3 Reading 玄武中专 jolly Read the passage quickly and find out the correct answer. 1. You are a worker whose main job is to deal with customers. 2. You are a worker whose main job is to supervise inters. 3. You are a worker whose main job is to train new workers. vital efficient rely on promote individual treat as contact react give away behave squint habit accordingly 依靠，依赖 接触，联系 表现，谈吐 效率高的 斜着眼看 及其重要的 相应地 提升，促进 习惯，习性 视..为,把.看作 泄露，赠送 作出反应 个人，个体 Words matching: Lets learn the paragraphs carefully one by one and finish the following tasks. Para 1. Whats the main idea of Para.1 ? A. You like to go back to those shops where you receive friendly service. B. You like to go back to those shops which have efficient service. C. You play an important role in the success of a business. Para 2. Whats the main idea of Para.2 ? A. You are important and Your job is mainly dealing with customers. B. You are so important that your boss relies on you. C. You are so friendly that your customers expect your service. Para 2. Read Para.2 again and try to fill in the blanks? Dealing with customers is a major part of your job. In the shop the customers see and talk to ___, they expect ___ to serve them efficiently and politely, and when something is wrong they will come to ___. Para 3. Whats the main idea of Para.3 ? A. You should try to make each person feel important. B. You should remember that everyone is an individual. C. You should look at the customer all the time. When we talk to the customers, what kind of expression in the eyes is right? Para 4. Look at the pictures below and read the signs the customers give. Perhaps the customers hope they can get _________ service. quicker steak, ￥200 ?? Perhaps he thinks the steak is too ______. Para 4. The signs in this paragraph means _______. 1. some pictures of dishes that customers are looking at. 2. the