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Dear Sir or Madam,
Recently, I went to live in your hotel. It was not a very good experience. So I decided to send this feedbackconcise to you. I hope that you can improve your service quality.
concise
I reached the hotel at 8 am on October 6th. But Ithe receptionist could not find the record of the booking at reception. Therefore, I had to wait 45 minutes to solve this problem.necessary? And in the following days, two clients and I were supposed to meet in a meeting room which was double-bookedYou should emphasize you had booked the meeting room. . Eventually, we were given a smaller room. Moreover, the towels were not changed in the bathroom overnight. When I asked for the reason,. tThe room service explainedsaid that this was the hotel policy based on environmental reasons. In my opinion, changing a new towel will not damage the environment policy.
the receptionist
necessary?
You should emphasize you had booked the meeting room.
said
Because of my friend’s recommendation, I decided to book your hotel. But this experience has not left a good impression on me for your hotel. I may have to reconsider choosing your hotel next time. confusingI would be grateful is it a consistent tone?to receive your reply.
confusing
is it a consistent tone?
Yours sincerely,
Jinfei Sun
75
Hi,
The letter is generally well-structured, with a clear main idea in each paragraph. If it could be more vivid and descriptive, your complaints could have more chances to win over the manager.
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