物流英语外文资料及中文翻译.docVIP

Logistics English Luo De,Jin Bo. Logistics English[M].HIGHER EDUCATION PRESS.2021 ,(1) Service response logistics activities Service response logistics has three primary activities: waiting time, capacity, and delivery (see Figure 4.1). Waiting time refers to the management of the time a customer must wait before the service is consumed or rendered. Capacity is the management, scheduling, and staffing of people and equipment to meet a predetermined level of customer service that is consistent with preestablished cost trade-offs. Scheduling too little capacity may lead to lost sales, while scheduling too much may enhance customer service levels but unprofitable increase operations costs. The third service response logistics activity is delivery. It is defined as choosing the distribution channels to deliver the service to the customer. The three service response logistics activities must operate together to meet customer service requirements. If they do not operate as a system, they do not yield the full benefits. Also, service response logistics must coordinate with the rest of logistics. Almost all products have service attached to them, and many services have attached products. That is why the model in Figure 4.1 shows traditional logistics activities and service response activities as a coordinated system. Evolution of the integrated logistics concept To those not involved in integrated logistics, it appeared from out of the blue. This is far from the truth! Integrated logistics has been around throughout human history. The great explorers like Alexander the Great, Columbus, and Magellan applied logistics concepts to expand territories and find shorter trade routes. The term “logistics” as used today originated in the military during World War Ⅱ. Military logistics focused on the strategic movement of military personnel and supplies. When military logisticians returned from the war, they began to apply what they had learned to the problems of business logistics.