java基于ssm客户关系管理系统的设计与实现论文.docxVIP

PAGE II 武警警官学院本科毕业论文 客户关系管理系统设计与实现 摘 要 随着行业规模的不断壮大，信息变得越来越多。同时计算机网络技术高速发展，网络管理运用也变得越来越广泛。因此，建立一个B/S结构的客户关系管理系统来管理客户信息，会使管理工作系统化、规范化，也会提高公司形象，提高管理效率。 本文旨在研究利用信息管理系统来帮助企业进行客户信息管理，进而优化传统的客户关系管理方式。本文研究所开发的系统以Java语言为基础，Java EE技术和MySQL数据库为平台，包括ssm框架，基于B/S模式而开发的一款应用于客户关系管理的Web应用。此系统主要包括客户信息管理、销售合同管理、站内信管理、记事本管理等功能模块，通过详细的分析、设计、实现、测试等过程后，该系统能实现客户关系管理的多项业务，并能对基本业务及记事本进行数据的图形化统计，进而降低了企业运营成本，减少了员工的工作量，提高了企业管理效率。 关键词：jsp；MySQL；客户信息管理 ABSTRACT With the growing size of the industry, information becomes more and more. At the same time, the rapid development of computer network technology, network management has become more and more extensive. Therefore, the establishment of a B / S structure customer relationship management system to manage customer information will systematize and standardize management work, and will also improve the companys image and improve management efficiency. This paper aims to study the use of information management systems to help enterprises carry out customer information management, and then optimize the traditional customer relationship management methods. The system developed by this research institute is based on the Java language, Java EE technology and MySQL database as platforms, including the ssm framework, a Web application developed based on the B/S model for customer relationship management. This system mainly includes functional modules such as customer information management, sales contract management, station letter management, and notepad management. After detailed analysis, design, implementation, and testing, the system can achieve a number of customer relationship management services. It can also make graphical statistics of basic business and notepad data, thus reducing enterprise operating costs, reducing the workload of employees, and improving enterprise management efficiency.. KEY WORDS：jsp; MySQL;Customer information management  目 录 TOC \o 1-3 \h \z \u 24527 摘 要 I 7221 ABSTRACT I 5996 目 录 III 16129 第1章 绪论 1 1568