属地管理实施方法和技巧培训课件.pptVIP

RACI helps to clarify specific assignments in a task or a decision. If there is confusion over the task or decision, participants collaborate to determine the correct assignment After the participants finalize the assignements, the RACI is used to communicate to the organization. The benefit of performing RACI: Clear, understood individual expectations. Reduced redundancy in tasks. “Cleaner” communication (what is really necessary). Reduced levels of approval. Getting rid of “consolidators” and “coordinators” that only extend the cycle time for the process, yet add no value. Interface between individuals are clear, defined, and written down. Individuals have greater focus on the “value add.” Here is an example of a completed RACI chart. Notice that it is based on a process (top line) -”Employee Expense Report Processing” Activities are listed on the left hand column Participants are listed accross the top Involvement in the process is indicated by an R or A or C or I Most of the problems associated with unclear roles and responsibilities are people related. Lack of cooperation, both within and between departments, creates problems which are difficult for an individual manager/supervisor to resolve. By involving members of interrelated departments, the RACI Charting process offers members of the organization an opportunity to discuss this type of organization conflict. The accountability for completing an activity or making a decision is often ambiguous because more than one person shares an element of responsibility toward it. A complex function may involve several people, all of whom see the function from their perspective or need. To clarify these complex relationships, we separate accountability from responsibility. Only do a RACI if it will add value. Activities: individual activities performed to achieve/complete the process analyzed. May range from higher level activities to very detailed step-by-step tasks. Participant roles: people, areas, a