外研社新职业英语IT英语（第三版）教学课件Unit 6.pptxVIP

Unit 6After-Sales Service15Warming-upReading B2Reading A6Writing73ProjectListening48Vocabulary and StructureSpeakingHomeNext BackWarming-upTask 1 Work in pairs and translate each component of after-sales service into Chinese. 安装用户培训文件归档升级定期维护和紧急维修零件供应在线支持保修Next Home BackWarming-upTask 2 Work in groups of four and finish the following task.Find one adjective from the word bank to best describe each step in correctly dealing with customer complaints over telephone.? Take a deep breath and put your emotions aside.? Listen to your customer’s entire complaint.? Apologize and express sympathy.? Restate the complaint and ask questions to get details.? Thank and reassure your customer.? Confirm follow-up details in time.calmpatientsinceresincerepoliteprofessionalHomeNext BackReading ATask 1 Before reading the passage, see how much you know about computer maintenance by answering the following questions. What kind of computer problems usually troubles you?2. What methods would you take to solve computer problems?HomeNext BackReading ASimple Ways to Maintain Your Computer 翻译 If you’ve ever burned a CPU because you didn’t clean your fan, lost a decade of your digital life to a hard drive crash, or spent four hours trying to remove a virus, you’ve probably already learned a valuable lesson about the need to maintain your computer. Medical experts remind us that “Prevention is the best medicine,” so as your personal computer support experts, we’re going to strongly advise that you apply the same logic to your computer! While the three areas we talk about below are far from comprehensive, they’re the most important things to consider, and if you act on them, they could keep you away from some of the more serious and expensive issues you might otherwise run into.HomeNext BackReading AKeep Important Files Backed Up The most important thing you can do as a computer owner is to consistently back up the data stored on your hard drive. (1) , but those bits and bytes are now