酒店英语分析和总结.docxVIP

. . . . 酒店英语 酒店分类： 1.按地理位置分： Downtown hotel Resort hotel Suburban hotel Motel Airport hotel 2.按等级分： Boutique hotel 主题酒店 Luxury / deluxe hotel 豪华酒店（5 星） Upscale hotel 高档酒店（4 星） Mid-tier hotel and motel 中档酒店（3 星） Economy / limited service~经济酒店（2 星） 3.按房间类型分： All-suite hotel 全套房酒店 Extended-stay properties / apartment hotel 公寓式酒店 Resorts and time-share properties 度假/分时酒店 Inns 旅馆 Casino hotel 赌场酒店 Cruise ships 海上游艇/内河游船 酒店部门： Front Office 前厅 Housekeeping 客房部 Food and Beverage department 餐饮部4.Sales Marketing Department 销售部5.Accounting Department 会计部6.Engineering or Maintenance ~ 工程部7.Security Department 保安部 8.Human Resources Department 人力资源部前厅部门： 1.Front Desk 前台2.Concierge 门 童 3.Business Center 商务中心4.PABX 接线班 Transportation 交通服务 Kiosk 便利店 Duty Manager or Assistant Manager 大堂经理 客房部： 1.Floor 地面清洁2.Laundry 洗衣服务3.Mini-bar 小冰箱 Lost and Found 失物招领 Health Club/Fitness Center 健身中心 Turn-down Service (Night Card) 开床服务 [If DND(请勿打扰), leave the Privacy Card] 7.Controlling Keys and Master Key 掌管钥匙 [MKA (紧急万能钥匙);MKB (总万能钥匙); Area Master Key ( 区域万能钥匙);the Floor Master Key ( 楼层万能钥匙)] 酒店房型： 1.Single：1 bed 单人间2.Twin：2 single beds 双人间3.Double：1 bed for 2 大床房4.Double for single：2 beds for 1 5.Triple: 3 single beds 三人间 Family/quad：4 beds for a family 家庭间 Suite/junior suite：an area 套 间8.Extra bed：a roll-way bed 加床酒店房态： 1.Occupied 占用2.Complimentary 赠送/免费3.Stayover 续房 On-change 打扫中 Sleep-out 未过夜（已付帐） 6.Skipper 未结账/逃单7.Checkout 离店/退房 8.Late checkout 延时退房 转账授权书： Room No 512 hereby authorize XXX hotel to charge / transfer All expenses Specified expenses such as 花费明细 room charge only food beverage only laundry valet only mini-bar items only telephone charge only others incurred by of Room No. of Room No. into my account. I will be responsible for the expenses incurred by the above guests. Date and Time Guest Signature 门童服务： concierge staff： 1.Pick-up a guest at airport, train station, passenger harbour or bus terminal送客2.Open the car door for a guest 开车门 Open and close the door 开门 Inquiry