饭店服务实用英语.pdfVIP

《饭店服务实用英语》 PartⅠ Front Office Service 前厅服务 ? 房间预订 Unit 1 Room Reservation Key Words（重点词汇） Receptionist 接待员 Reserve 预订 Apartment 公寓房间 room rate 房间价格 convenient 方便的 book 预订 guarantee 担保，保证 requirement 要求 operator 话务员 Takemessage 替 …… 留言 Leavemessage 留言 Outsideline 外线 Dial tone 拨号音 Country code 国家代码 Areascode 电话区号 IDD (InternationalDirect Dial) 长途直拨电拨电话 DDD (Domestic Direct Dial ) information office receptionoffice hotel register registrationform manager attendant office clerk waiter waitress underyour name Useful Expressions Offering Help 1) What canI help you, please? 2) May I help you, please? 3) Is theresomethingI cando for you, sir / Madam? Reservationrequirements 1) Are thereany roomsavailable? 2) I want / would like to reservea single room with bath and a fine view. 3) I want / would like to reversea room for onenight. 4) I want / would like to reservea room from 5th April to 9th April. Giving Information about Roomsand Room Rates 1) Wehave manytypes of rooms,suchas 2) What kind of room do you want to reserve? 3) What ratedo you prefer? 4) Wecan give / offer you 30% off / 30% discountat weekends. 5) We will give / offer you 20% off / 20% discount for the group reservation. Accepting a Reservation 1) For how long will you stay in our hotel?/How long will you be staying in our hotel? 2) Westill haverooms availablewhich meetyour requirements. 3) In whosenamewill you reserve? 4) I will confirm your reservationinformation. 5) Welook forward to your arrival / coming / seeingyou soon. 6) Weare expectingyour arrival. Refusinga reservation 1) I am sorry.No roomsareavailable. 2) Sorry, Miss Clinton. All the standardrooms havebeenfully boo