旅游英语问答题.pdfVIP

1.PointsforBellmanService

1.Beenergeticandinhighspirit;

2.Bepolitetotheguests;

3.Speakwithsweetaveragevoice;

4.Followtheguestontheway(客人优先);

5.Readytohelptheguests;

6.Leaveintimeafterservice.

3.TheFourMostFamousChineseCuisines

TheChuan(Sichuan)Cuisine,Yue(Guangdong)Cuisine,HuaiyangCuisine

andLu

(Shandong)Cuisineare～.

4.whatisaMenu?

Menuisthedishesincludingstablefoodandnon-stablefoodlistedonapieceorpiecesof

papertoinformwhatareserved,whichismadeforthedinerstoorderatarestaurantor

hotel,eitherinblackandwhiteorcolored.

5.HowtoHostaDinner

1.Reserveatableinadvance;

2.Inviteguests;

3.Arrivingearlierthanquests;

4.Deliveraspeech(bemodesttoChinesebuthonesttoforeignersaboutthedinner)for

dinner;

5.Guestfirsttotakefood(nevertotaketheleadforanydish);

6.Invitingguestwithnewlyserveddish;

7.Putdownchopsticksafterguestsonly;

8.Noleavingbeforetheguests;

9.Finishthebanquettactfully;

10.Checkthebill(nobargaininfaceoftheguest).

6.HowtoStayinaHotel

1.Arriveintimetocheckinorwithtravelinginformation;

2.Keepaname-cardofthehotel;

3.Studytheemergencymap;

4.Onlyturnonroomequipmentifneeded;

5.Don’tleavecashimproperly;

6.EnjoyDIYserviceforpersonalnecessitiesandhotwater;

7.Cookingonsiteisoftencharged;

8.Checkoutontimetoavoidadditionalcharge.

7.Howtotreattourist’scomplainteffectively

1.Considerthecaseobjectively;

2.Receivethecomplainerpolitely;

3.Listenpatientlynottotalkback,nevertohumiliate；

4.Expressyourgratitudesincerely；

5.Informmeasureshavingbeentakenortobetakentoobtaintheexcusefromthe

complainer;

6.Compensategenerouslyifneeded;

7.Explainthefactkindlyfranklywhenthecompla