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Testone

Partone

Questions1-12

Youwillhearthreetelephoneconversationsormessages.

Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.

Afteryouhavelistenedonce,replayeachrecording.

Conversationone(questions1-4)

Lookatthenotesbelow.

Youwillhearawomancallingacolleagueaboutafactoryvisit.

Factoryvisitprogramme

Visitors-tenEuropean(1)________

9.30am-meetvisitorsnearthe(2)______

Visittothe(3)__________

Coffee

Visittothe(4)______yard

lunch

Conversationtwo(questions5-8)

Lookattheformbelow.

Youwillhearawomancallingarecruitmentagency.

AZRECRUITMENT

Company:Fraser-hill

Positionvacant:(5)______

Department:(6)______

Minimumsalary:￡21,300

PARTTWO

Question13-22sectionone

(Questions13-17)

Youwillhearfiveshortrecordings.

Foreachrecording,decidewhatthespeaker’sstrategyisforsuccessinmanagement.

Writeoneletter(A-H)nexttotheumberoftherecording.

Donotuseanylettermorethanonce.

13

A.bethefirsttostateopinion

14

B.don’trespondtoothersimmediately.

15

C.letpeopleknowyourplans.

16

D.preparefortheworst.

17

E.understandeachperson’smotivation.

F.beflexibleinyourapproach.

G.don’tappeartotakethingspersonally.

H.winwidespreadsupportforyourideas.

Sectiontwo

(Questions18-22)

Foreachrecording,decidewhatthespeaker’smainreasonisformakingthephonecall.

18

A.torejectarequestforareductioninworkload

19

B.toadmitapersonalerrorofjudgment

20

C.toofferadvicetoacolleague

21

D.todefendapolicyonworkplaceattendance

22

E.tomakeanarrangementwithacolleague

F.toacceptasuggestionforsolvingamanagementproblem

G.tocomplainaboutacolleague’smistake

H.toaskforassistancewithamanagementproblem

Partthree

Questions23-30

YouwillhearSophieGarland,thegeneralmanagerofDaylongLeisureCertres,andJamesPinot,theOperationsManager,discussingproblemsattheNottinghamce