原创力文档惠普HP LaserJet M5025 and M5035 MFP Product Series - HP Easy Select Control panel hangs on the HP Event Logo 英文说明书用户手册.pdf
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HPLaserJetM5025andM5035MFP
Issue/ProductSeries-HPEasySelect
SolutionControlpanelhangsontheHPEvent
Logo
SecurityLevel:Public
DateWritten/Updated:6/25/2007
DocumentSummary
ThisdocumentprovidesinformationonanissuewherethedevicehangsontheHP
Eventlogoanda49.4c02errorcanbeeseenwhenviewingthedevicefromthe
EmbeddedJetDirectEmbeddedWebServer.
ThisspecificissueisonlyrelatedtotheDefaultOriginalSizebeingsettoMixed
Letter/Legal.
IssueDescription
Thiserrorconditionwillonlyhappenifthedeviceispowercycled.OncetheMFP
hasbeenpowercycledtheMFPwillnotcometoaREADYstateandtheHPEvent
logowillbedisplayedontheHPEasySelectControlPanel.Ifthedeviceisviewed
fromtheEmbeddedWebServer,youwillonlybeabletoseetheEmbeddedJet
DirectWebServeranda49.4c02errormessagewillbedisplayedbytheWeb
Server.
SolutionorWorkaround
NOTE:ThisspecificissueonlyhappenswhentheDefaultOriginalSizeissetto
MixedLetterLegalandtheMFPispowercycled.TheMFPwillnothangontheHP
EventLogounlessapowercycleisperformed.
TorecoverfromthehanginglogotheMFPmustbecoldresettobebroughtback
totheREADYstate.Thiscanbedoneusingthefollowingsteps.
Page1of2
Stepstoperformacoldreset:
1.Holdthe6keyafterthememorycheckstartsuntilalltheLEDsareon,
thenrelease.
2.Usethe39keytoscrollupordownthroughtheitems.
3.Pressthe6keytoselectyouroption.Thedevicewillcontinuebootup
sequence.
4.Select
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