跨文化商务沟通Wk12 Cross-culture Communication.pptVIP

跨文化商务沟通Wk12 Cross-culture Communication.ppt

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Cross-CulturalNegotiationWeek12

ContentsNegotiation -Definition -VariablesCross-culturalNegotiation - Definition - Process - Variables - Stages

NegotiationNegotiation Aprocessinwhichexplicitproposalsareputforwardostensiblyforthepurposeofreachinganagreementonanexchangeortherealizationofcommoninterestwhereconflictinginterestsarepresent.

NegotiationNegotiation TheprocessofdiscussionbetweenTWOorMOREpartiesaimedatreachingaMUTUALLYacceptableagreement. - Longtermpositiverelationship - ‘Win-Win’situation - Toomany‘differences’involved

Negotiation-VariablesBasicconceptionofnegotiationprocessNegotiatorselectioncriteriaSignificanceoftypeofissueConcernwithprotocolComplexityofcommunicativecontextNatureofpersuasivearguments

Negotiation-VariablesRoleofindividuals’aspirationsBasesoftrustRisk-takingpropensityValueoftimeDecision-makingsystemFormofsatisfactoryagreement

NegotiationProcessConcession(Reachinganagreementordisagreement)Persuasion(SkillsStrategies)Non-tasksounding(RelationshipBuilding)PreparationTask-orientedExchangeExchangeofTasksRelatedInformationTheNegotiationProcess

NegotiationProcessSTAGEI-Preparation - Understandyourownstyle - Determinetowhatextent,our stylewillinfluenceothers - Comparisonprofile a)valuesystem b)attitudes c)behaviors

STAGEII-BuildingRelationships ItisregardedmoresignificantinmostpartsoftheworldthanitisinAmerica -Americannegotiators: Objectiveaboutthespecificmatterathand;DoNotwanttowastetimeingettingdowntomakingprogress -Mostofothers TakeenoughtimetobuildTRUST/RESPECT,whichwillbethebasisofnegotiationNegotiationProcess

STAGEII-BuildingRelationships Itisrecommendedtouseanintermediary-someonewhoalreadyhasthetrustandrespectoftheforeignmanagersandwhothereforeactas‘relationshipbridge〞 - e.g.NegotiationinMiddleEastNegotiationProcess

STAGE

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