应用文+投诉信+课件+2025届高考英语一轮复习.pptxVIP

投诉信高考应用文

例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。

整体结构

一、整体结构1.首段：写信目的—投诉（+背景）2.中间段：问题+希望得到的补救3.结尾段：希望尽快解决

必备句型

二、首段：写信目的—投诉（+背景）Iamwritingtocomplainaboutthedefective（有缺陷的）…/poorservicethatIpurchased/receivedfrom…on(date).Iamwritingtomakeacomplaintabout...Iamwritingtoexpressmydissatisfaction/disappointmentabout...

Iamwritingtodrawyourattentiontotheawfulfactthat+句子Iamsorrytosendthislettertoyoutoexpressmydisappointment.expressmydissatisfactionwithwhathappenedtheotherday

例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。

三、中间段：问题+希望得到的补救投诉的具体问题：Iamdisappointedthattheproductisnotfunctioningproperly/theservicewasunsatisfactory.（表达心情）Itfrustratedmewhen…（尝试解决，但未成功）ToseekasolutionIcontacted…butIdidn’tgetasatisfactoryanswer.Sb.didn’tevenofferasmuchasanapology.

Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,...;foranother,...Therearesomeproblemswith...thatIwishtobringtoyourattention.First,.../Inaddition,.../Worsestill,...

表达心情：Icanhardlyputupwith/bear/tolerateitanylonger.Iamreallyannoyedaboutit.Iamreallydisappointedbythequalityofthe...Iamreluctant(不情愿的)tocomplain,butthisreallybothersme.

提出要求和补救：Iwouldliketogetmymoneyback.或Ihavetoaskfor/demand/claima(full)refund.要求(全额)退款Tosolvetheproblem,Idemand/requestthat......(should+do)Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.

Toremedy（补救）thematter,Isuggestmakingthefollowingchanges.Iwouldappreciateitifyoucanlookintothismatter.Pleasecontactmebyphoneat…,andIwillwaituntil…/beforeseekinghelpfrom…

例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。

四、结尾段：希望尽快解决Ihopethatmyproblemswillgetyourkindconsideration.Iwouldbev