Unit 4 Flight Delayed and Cancelled 课件(共58张PPT)《民航客舱服务英语》（中国人民大学出版社）.pptxVIP

Unit4

FlightDelayedandCancelled;

TrainingObjectives

、Tomemorizethewordsandexpressionsaboutflightdelayedandcancelled

、Tobeabletoreadandpracticetheannouncementsfluently

、Tobeabletogiveannouncementsbasedonthegivensimilarsituations

、TobeabletospeakthecabinserviceEnglishaboutflightdelayedandcancelled;

III.CabinServiceEnglish;

.Discussthefollowingquestionsingroups

1.Couldyounameoutthecommonreasonsofflight

delays?

2.Howwouldyoucomfortapassenger’sanxietydueto

alongflightdelay?

3.Whydopassengersoftenblameairlinesforflight

delay,evenifitisduetothebadweathercondition?

4.Shouldtheflightattendantsexplaintothe

passengersthereasonsfortheflightdelay?

5.Howcantheflightattendantshelpthosepassengers

whohaveacontinuedtransitflightwhenhisflightis

delayed?;;

II.CabinAnnouncements-flightdelayedand

cancelled航班延误与取消

1.Readtheannouncementsandfillin;

4.2.1BriefDelayDeparture

Ladiesandgentlemen,

MayIhaveyourattention,please!Iamyour1purser.OnbehalfofAirChina,weextendour2greetingstoyou.Wearesorryforthe3delayduetotheair4control(unfavorableweatherconditions/aircraftlatearrival/airport

congestion/waitingforsome

passengers/mechanicalproblems)

To.getherwithourteam,wearelookingforwardtomakingyour5withusas6andcomfortableaspossible.

Thankyouforyour7andcooperation.;

4.2.1BriefDelayDepartureScript

Ladiesandgentlemen,

MayIhaveyourattention,please?Iamyourchiefpurser.OnbehalfofAirChina,weextendoursinceregreetingstoyou.Wearesorryforthebriefdelayduetotheairtraffic

control(unfavorableweatherconditions/aircraftlate

arrival/airportcongestion/waitingforsome

passengers/mechanicalproblems).

Togetherwithourteam,wearelookingforwardtomaking

yo.urjourneywithusasp