饭店英语试题及答案.docxVIP

饭店英语试题及答案

一、选择题（每题2分，共20分）

1.Whenaguestasksforaroomwithaview,youshouldsay:

A.Imsorry,wearefullybooked.

B.Wehavearoomwithabeautifulviewavailable.

C.Icanthelpyouwiththat.

D.Weonlyhaveroomswithcityviews.

答案：B

2.Whatisthepolitewaytoaskaguestiftheyneedhelpwiththeirluggage?

A.CanItakeyourbags?

B.Givemeyourbags.

C.Illtakeyourbags.

D.Ineedtotakeyourbags.

答案：A

3.Ifaguestwantstoknowthetimeofbreakfast,youshouldrespond:

A.Breakfastisservedfrom7to9.

B.Breakfastisfrom7to9.

C.Breakfastisat7.

D.Breakfastisuntil9.

答案：A

4.Whenaguestasksforawake-upcall,youshouldsay:

A.Illcallyouatthetimeyouwant.

B.Youcansetyourownalarm.

C.Icantdothatforyou.

D.Wake-upcallsarenotavailable.

答案：A

5.Ifaguestisunhappywiththeirroom,youshould:

A.Ignoretheircomplaint.

B.Apologizeandoffertomovethemtoanotherroom.

C.Tellthemitsthebestroomavailable.

D.Askthemtoleavethehotel.

答案：B

6.Whatisthecorrectwaytogreetaguestinthemorning?

A.Goodevening.

B.Goodmorning.

C.Goodnight.

D.Hello.

答案：B

7.Whenaguestwantstocheckout,youshouldsay:

A.Haveaniceday.

B.Thankyouforstayingwithus.

C.PleasewaitwhileIcheckyourroom.

D.Illcallataxiforyou.

答案：B

8.Ifaguestasksforarestaurantrecommendation,youshould:

A.Givethemalistofalltherestaurantsinthearea.

B.Suggestarestaurantthatisknownforgoodserviceandfood.

C.Tellthemyoudontknowanyrestaurants.

D.Givethemamapandletthemfindtheirownway.

答案：B

9.Whenaguestwantstoknowthelocationofthehotelsgym,youshould:

A.Tellthemitsonthefirstfloor.

B.Givethemdirectionstothegym.

C.Tellthemitsnotavailable.

D.Ignoretheirquestion.

答案：B

10.IfaguestwantstoknowtheWi-Fipassword,youshould:

A.Tellthemitsnotavailable.

B.Givethemthepassword.

C.Askthemtopayforit.

D.Tellthemtoaskatthefr