凯捷 咨询资料Contact Centre Positions Requirement_0301_SM(Ops).pdfVIP

ContactCentrePositionsRequirement:

OperationBranch

职位代码：0301

职位名称：AssistantVicePresident/SeniorManager,Operations

需求数量：1

工作地点：Shenzhen

Reportingto:VicePresident,Operation

Accountableto:Manager,OperationsManager,TicketingCentre

Operation

Reportnotlateron:Sep01,06

工作描述：

所在部门职责描述：

ReporttoVP,Operations,theincumbentwillactasintegralpartof

seniormanagementteaminContactCentre,he/sheshallactively

involveinsettingfuturedirectionandbusinessstrategyofthe

Department.

Toformulatecustomerservicesandsalesstrategyastoeffectively

allocateresourcesandachieverevenueandcustomersatisfaction

target.

Toprepare,approveandcloselymonitordepartmentoperating

budgetandexpenses.

TocollaboratewithResourceManagementTeaminorderto

accurateforeseenthehumanresourcesrequirement.

Tobuildupandfostercustomerserviceandsalesculture

ToestablishawinningteamwhichconsistsofCallCentre,e-service

operationandcorporateaccountsservicingwithinitialstaffsizeof

over400.

Toleadandmotivateteams,monitorperformanceandworkwith

buddyteamstocontinuouslyimproveworkprocess,policiesand

procedures.

Toretaingrowanddevelopcompetentteammembersinorderto

copewithfuturebusinessexpansionandindividualcareer

development.

Toplanandforeseenanypotentialbusinessandoperationrisks,

initiateforwardactiontoprotectcompany