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TheControllersGuidetoBusinessProcessOutsourcing

RichardPBSmith(London)andMarcusHolloway(Stamford)

CFOsandcontrollersareoutsourcingmoreofthefinance/accountingfunctionsthanever

before--toprovidebusinessunitswithhigherqualityservices,toadoptglobalbest

practices,tostreamlinefinancialmanagement,andtoreduceadministrativecosts.The

landmarkGlobalTopDecision-MakersStudyshowsthatCFOsembracebusiness

processoutsourcingtoimproveprofitabilityandbuildshareholdervalue.

Finance/Accounting.WhatsthehottestgrowthareainBusinessProcessOutsourcing

today?AccordingtoTheOutsourcingInstitute,itsthefinanceandaccountingarea.The

reasonformovingthesefunctionsoff-site,saystheInstitutesexecutivedirector,Frank

Casale,isclear:Noonecanwastetimeandmoneyperfectingsupportfunctionsthat

demandgrowinginvestmentintechnologiesandtraining.

Outsourcingisgoingtobecomeoneofthemajorissuesforfinanceoverthenextfive

years,observesCraigMacdonald,seniorvicepresidentandresearchdirectoratWorld

ResearchAdvisory.Thereasonsarebothinternalandexternal.Theneedtofocus

financeeffortlessonthetransactionalandmoreonthedecision-ladenaspectsofthe

businessisgoingtoforcecompaniestolookforoutsourcingopportunities

Forcontrollersunderpressuretooutsourcethefinanceandaccountingfunctions,this

broaderacceptanceofoutsourcingmightseemlikeaboon--achancetomanagetheir

departmentsatamorestrategiclevel,andtomovetheircareersintoahighergear.Orit

mightseemlikeastepintodangerouswaters,fraughtwithalotofuncertaintyandrisk.

Somecontrollersworrythatalong-termoutsourcingcontractwontkeepupwiththe

manychangesintheircompanies.Othersareconcernedthattheknowledgeand

experienceoftheirpeoplewillbelostwhensomeoneelsetakesoverthefunction.

Fearofchangeisunderstandable,butthe