2025南航客服英语笔试试题及答案.docVIP

2025南航客服英语笔试试题及答案

单项选择题（每题2分，共10题）

1.Whatsthe____timetocallyou?

A.good

B.better

C.best

D.well

2.Imsorry,theflightis____.

A.full

B.filled

C.fill

D.filling

3.Couldyoutellmehowto____totheairport?

A.get

B.go

C.arrive

D.reach

4.Thecustomerisvery____aboutthedelay.

A.angry

B.angrily

C.anger

D.angrier

5.Well____youassoonaspossible.

A.contact

B.contactwith

C.getintouch

D.touch

6.Theticketprice____taxesandfees.

A.includes

B.including

C.include

D.included

7.Canyou____theproblemforme?

A.solve

B.solution

C.solving

D.solved

8.Ineedto____myflightreservation.

A.change

B.changing

C.changed

D.changeable

9.Theflightwill____at9:00a.m.

A.takeoff

B.takeaway

C.takeon

D.takein

10.Please____yourpassportandticket.

A.show

B.shows

C.showing

D.showed

多项选择题（每题2分，共10题）

1.Whichofthefollowingcanbeusedtocomfortanangrycustomer?

A.Iunderstandyourfrustration.

B.Itsnotmyfault.

C.Pleasecalmdown.

D.Welldoourbesttosolvetheproblem.

2.Whatinformationdoyouneedwhenbookingaflight?

A.Passengersname

B.Destination

C.Dateoftravel

D.Creditcardnumber

3.Thefollowingwordscandescribeaflightdelay:

A.Postponed

B.Cancelled

C.Delayed

D.Rescheduled

4.Usefulphrasesforansweringcustomercallsinclude:

A.Thankyouforcalling.

B.CanIhelpyou?

C.Holdon,please.

D.Whatdoyouwant?

5.Whendealingwithadifficultcustomer,youshould:

A.Bepatient

B.Arguewiththem

C.Listencarefully

D.Trytofindasolution

6.Whichofthefollowingareflightclasses?

A.Economyclass

B.Businessclass

C.Firstclass

D.Premiumeconomyclass

7.Toconfirmareservation,youmayask:

A.Isthisyourcorrectphonenumber?

B.Doyouhaveanyspecialrequests?

C.Haveyoupaidfortheticket?

D.Whendoyouplantotravel?

8.Wordsrelatedtoairportfacilitiesare:

A.Check-incounter

B.Boardinggate

C.Luggagecarousel

D.Duty-freeshop