《民航服务英语试听说》_课件 2.5 Food and Beverage Service（客舱餐饮服务）.pptxVIP

Question1Whatkindofbeveragesormealswillbeprovidedontheplane?一、情景导入图片来源于网络仅供教学使用Question2Howtoofferbeveragetopassengers?Question3Howtotakemealorder?

toknowthenamesofthemealsonboard；tolearnhowtoofferfoodserviceontheflighttopreparingfoodinthefirstclass；toimprovethequalityofmealservice二、重点讲解

Nomatterwhichairlineapassengerselects,hewillgetconvenientroutes,asafeaircraft,experiencedpilots,andnourishingfoodandbeverage.Duringthefight,thecabinattendantshavetotrytheirbesttoofferallkindsofservices.Foodandbeverageserviceisincludedespeciallyinlong-distanceflights.Thebeverageisserveddependingontheflightschedules.Thenwhatkindsofbeveragearecommonlyofferedontheplane?二、重点讲解

Generally,beverageincludescoldbeverageandhotbeverageaccordingtohotandcold.Coldbeverageisdividedintoalcoholicbeverageandnon-alcoholicbeverageaccordingtothecontentofalcohol.Non-alcoholicbeverageisalsocalledsoftdrinks.Itmainlyreferstoallkindsofjuice,mineralwater,sparklingwater,coke,Fanta，sprite,sevenup,etc.Meanwhile,thealcoholicbeverageincludesbeer,wine,etc.Well,hotbeveragereferstoteaorcoffee.二、重点讲解

befamiliarwiththeannouncementsforbeverageservicestudyusefulwordsandexpressionsoforderingbeverageservicelearnhowtoofferbeverageservice二、重点讲解

在飞机上，应该先给乘客提供热毛巾然后才是主菜服务。在主菜部分，空乘人员还要为乘客提供主菜和小吃。如有需要，他们亦须向乘客解释食物的材料和烹调方法。头等舱和经济舱服务不同。客人在头等舱可以从菜单上点菜，而在头等舱，饮料和食物也更丰富。图片来源于网络仅供教学使用

图片来源于网络仅供教学使用

航空公司对第一个要素负有责任，但其他要素在很大程度上取决于空乘人员的服务，服务是他们工作的主要部分。空中乘务员提供餐食服务的技巧和礼貌，可以帮助乘客选择下一班航班的同一家航空公司。食品的质量准备和服务本身

三、核心词汇

appetizer开胃菜图片来源于网络仅供教学使用

maincourse主菜图片来源于网络仅供教学使用

Maincoursebreadsaladbutterwater

图片来源于网络仅供教学使用softdrink软饮料

alcoholicdrink酒精饮料图片来源于网络仅供教学使用

vegetarian素食者；素食的图片来源于网络仅供教学使用

Ladiesandgentlemen,Wewillbeservinglunchsoon.Pleaseputdownyourtraytableinfrontofyou.If