《民航服务英语试听说》_课件 1.5 Check-in Service（值机服务）.pptxVIP

Question1Asanairlinegroundclerk,doyouknowtheprocessofcheckin？Question2Whatshouldtheclerkpayattentiontowhencheckingbaggageforpassengers?一、情景导入图片来源于网络仅供教学使用

Check-inisusuallythefirstprocedureforapassengerwhenarrivingatanairport.Duringthisprocess,thepassengernormallyaskforspecialservicesuchasseatingpreferences,inquiringaboutflightordestinationinformation,makingchangestoreservations.However,themainfunctionofpassengercheck-inistocheckluggageandissueboardingpasses.二、重点讲解

Check-inisusuallythefirstprocedureforapassengerwhenarrivingatanairport.Duringthisprocess,thepassengernormallyaskforspecialservicesuchasseatingpreferences,inquiringaboutflightordestinationinformation,makingchangestoreservations.However,themainfunctionofpassengercheck-inistocheckluggageandissueboardingpasses.二、重点讲解

二、重点讲解Airlinegroundclerkplayanimportantroleinbaggagehandlingandsecuritychecks.Theyneedtocommunicatewithpassengerspatientlyandkindly,andprovideconsiderateservice.Check-inserviceisofgreatsignificancetoimprovethequalityofserviceandtoensurenormalandsafeflight.

图片来源于网络仅供教学使用航空公司地面服务人员在值机和行李托运环节扮演着重要的角色。值机员需要及时准确的回答旅客的各种问题并帮助旅客办理行李托运。他们需要耐心、友善地与旅客沟通，提供周到的服务。值机服务对于提高服务质量，保证飞行的正常、安全运行具有重要意义。

三、核心词汇

check-in：登机办理；值机图片来源于网络仅供教学使用

boardingpass/boardingcard登机牌图片来源于网络仅供教学使用Notes:Aboardingpassisacardthatapassengermusthaveinordertobeallowedtogetonanaircraftoraship.Itisusedtoindicatethatthepassengerhascompletedthecheck-in.Youcangetalltheboardinginformationfromtheboardingpassincludingtheflightnumber,date,seatnumber,boardinggateandnameofthepassenger.

图片来源于网络仅供教学使用

aiselseat过道座位windowseat靠窗座位图片来源于网络仅供教学使用

passport护照图片来源于网络仅供教学使用

scale磅秤图片来源于网络仅供教学使用

check-incounter值机柜台图片来源于网络仅供教学使用

limit限制图片来源于网络仅供教学使用

overweightbaggage逾重行李图片来源于网络仅供