2025年东航空乘英语考试题目及答案.docVIP

2025年东航空乘英语考试题目及答案

一、单项选择题（每题2分，共10题）

1.Whatistheprimaryresponsibilityofanairhostessduringaflight?

A.Sellingduty-freeitems

B.Ensuringpassengersafety

C.Providingentertainment

D.Managingin-flightmeals

Answer:B

2.Whichofthefollowingisastandardsafetyannouncementthatanairhostessmustmake?

A.WelcometoBeijing!

B.Pleasefastenyourseatbelts.

C.Enjoyyourflight!

D.Hereisyourbeveragemenu.

Answer:B

3.Whatshouldanairhostessdoifapassengerisexperiencingamedicalemergency?

A.Askthepassengertostaycalm.

B.Ignorethesituationandcontinueservingmeals.

C.Immediatelycallthecockpitforassistance.

D.Offerthepassengerapillow.

Answer:C

4.Howshouldanairhostessaddressapassengerwhoiscomplainingabouttheservice?

A.Avoidthepassengerandcontinueworking.

B.Listentothepassengersconcernsandapologize.

C.Arguewiththepassenger.

D.Ignorethecomplaintandsmile.

Answer:B

5.Whatisthecorrectprocedureforanairhostesstofollowduringanemergencyevacuation?

A.Directpassengerstotheirseats.

B.Instructpassengerstostayseated.

C.Guidepassengerstothenearestexit.

D.Offerpassengerssnacks.

Answer:C

6.Whichofthefollowingisacommoncourtesythatanairhostessshouldpractice?

A.Talkingloudlytopassengers.

B.Usingformallanguage.

C.Refusingtohelppassengers.

D.Wearingcasualattire.

Answer:B

7.Whatshouldanairhostessdoifapassengerisunpreparedfortakeoff?

A.Ignorethepassengerandproceedwiththeflight.

B.Politelyremindthepassengertofastentheirseatbelt.

C.Askthepassengertoleavetheaircraft.

D.Offerthepassengeradrink.

Answer:B

8.Howshouldanairhostesshandleasituationwhereapassengerisdisruptive?

A.Ignorethepassengerandhopethesituationresolvesitself.

B.Politelyaskthepassengertobehave.

C.Reportthepassengertothecabincrewimmediately.

D.Engagethepassengerinaconversation.

Answer:B

9.What