商务英语函电写作模板（2025版）.docxVIP

第一部分：确认收到并表示感谢（24小时内必须完成）

DearMr.Schmidt,ThankyouforyourinquirydatedMarch15,2025regardingourLEDlightingseries(Ref:S.Wehavereceivedyourrequestfor500unitsofmodelSLLED200Wandappreciateyourinterestinourproducts.

第二部分：针对性产品信息提供（包含具体技术参数）

Asrequested,pleasefindthedetailedspecificationsfortheSLLED200Wmodel:

Powerconsumption:200W±5%

Luminousflux:28,00030,000lumens

Colortemperature:3000K/4000K/5000Koptional

Lifespan:50,000hoursat25°C

IPrating:IP65foroutdooruse

Certification:CE,RoHS,ISO9001:2015

Unitprice:$45.00FOBShanghai(MOQ:100units)

第三部分：定制化选项和交付周期

Basedonyourmarketrequirements,wecanoffer:

1.Customizedpackagingwithyourbrandlogo(additional$0.50/unit)

2.Voltageadaptationto220V240VEuropeanstandard

3.Productionleadtime:15daysafterorderconfirmation

4.Sampledelivery:35workingdaysDHL

第四部分：付款条款和物流安排

Paymentterms:30%T/Tdeposit,70%balancebeforeshipment

Shippingoptions:

Seafreight:$800/container(2025daystoHamburgport)

Airfreight:$3,500/shipment(57daystoFrankfurtairport)

Insurance:110%ofinvoicevalue,coveredseller

对于订单确认邮件，我们今年优化后的模板包含了更精确的订单跟踪信息。以4月份美国客户ABCTrading的1000台空气净化器订单为例，模板中加入了实时生产进度更新机制：

DearMs.Johnson,OrderConfirmationPYourorderfor1,000unitsofAP300airpurifiershasbeenconfirmed.

Productionschedule:

Week4(May612):Qualityinspectionandpackaging

Week5(May1319):Finalshipmentpreparation

在投诉处理邮件模板方面，我们根据2025年15月的客户反馈数据，将投诉响应时间从原来的72小时缩短至24小时内，解决率提升了35%。模板中特别加入了具体的补偿方案和时间节点：

Wesincerelyapologizeforthedeliverydelayofyourcustomprintedpromotionalmaterials.

Investigationfindings:

Originaldeliverydate:March1,2025

Actualdeliverydate:March8,2025(7daysdelay)

Rootcause:Productionequipmentmalfunction(resolvedonFeb28)

Compensationoffer:

1.15%discountoncurrentorder($285savings)

2.Priorityproductionstatusfornextorder

3.Expressshippingupgrade(val