【组织行为学课件】DevelopingApplications.ppt

Everyday interaction of helping another employee improve his or her understanding of the work and improve performance. Overall, in the global context, an inability exists to generalize the leadership needed to be effective. Bass Proposed Seven Factors Linked to Cross-Cultural Leadership Effectiveness: The transmission of information and understanding through the use of common symbols from one person to another. Experts suggest that effective communication is the result of a common understanding between: The communicator The receiver The word communication is derived from the Latin communis, meaning “common.” Communicator Employee with ideas, intentions, information, and a purpose Encoding Translate the communicator’s ideas into a language expressing the purpose Message What the individual hopes to communicate Verbal and nonverbal Intended and unintended Medium Carrier of the message Decoding-Receiver Interpretation of the message Feedback Channel to determine whether the message was received and produced the intended response Noise Factors that distort the intended message One-Way Communication Does not allow receiver-to-communicator feedback Two-Way Communication Provide for receiver-to communicator feedback Includes physical cues like: Head, face, and eye movements Posture, dress, distance, gestures and voice tone Some such messages are spontaneous and unregulated Other messages conscious and deliberately presented Differs from other communication forms because it May be difficult to suppress Is more apparent to observers than people producing them Can be susceptible to multiple interpretations To present products and services, to project a positive image, to attract employees, and to gain attention. Information richness involves how much information can be effectively transmitted. Value Judgments Assigning overall worth prior to receiving entire message Sou