从人力资源转变为人力资本.pptVIP

人力资源管理目标的变化--人力资源管理体系与公司战略相结合 对企业高承諾的人才能創造出高忠誠度的顧客，進而創造出高利潤及成長率 在企业发展各要素的相对重要性方面，人力资源已成为许多企业考虑的首要问题 惠悦人力资本指数(HCI) 人力资源角色的变化: 构建伙伴关系 自上而下、层层落实 台灣由製造業轉型為服務業, 以知識為主的營運中心 Here’s one more significant finding. Here you see the well-known Service Profit Chain, which puts forth that better human capital practices lead to a more productive and engaged workforce, which leads to a more loyal customer base, which leads to better business performance. We looked at all the links in the chain – and found significant and positive relationships at every one. In other words, better human capital practices are correlated with a more engaged workforce, a more engaged workforce is correlated with better customer loyalty and more loyal customers are correlated with better financial performance. This gives us even more confidence in the robustness of our conclusions. In this age of wanting to get the best performance out of people and the best return on investments in programs, this information is invaluable. Assessing yourself against the HCI criteria is a very constructive thing for any company to do. If the company practices only some of those that offer high returns, or practice all of them but not well, these are areas ripe for improvement. A company can also compare its HCI score with the HCI data base to generate a preliminary advice on improving those weak areas, and suggest some key actions steps. It is important to implement findings in an strategic and integrated way. E.g., simply offering a stock options plan isn’t good enough to create real value. Employees have to be given a mechanism for communicating to top management, or else they get excited and motivated by the options but have no way to make suggestions. It is important to integrate programs in order to achieve the best results. W W W . W A T S O N W Y A T T . C O M 勞力 概念的变化 -- 從人力資源轉變为人力资本 人力資源 人力资本 对人力资源管理的关键挑战 奖酬理念 公司竞争优势 内部公平、 忠诚度、 培训 能力演变、 业绩、 升职 质量和服务 外部公平、 承诺、 留才