【精品】沃尔玛防损部指南手册.doc

Loss Prevention 防 损 SAM’S Club 山姆会员店  Key Controls關鍵控制點 The following programs, when consistently utilized throughout the International Division, will help control losses to our company. The programs are designed for mandatory compliance by each country in which we maintain operations, with managers/partners held accountable for non-compliance. The program results are to be forwarded through the divisional channels. Ultimately, this will improve consistency in the figures that arrive at the Bentonville Home Office are distributed to other divisions in the company. 以下計劃，若在整個國際部門中統一貫徹使用，將有助於控制公司損失。每一個業務所在國家的公司都必須執行該計劃，如有違反，經理/合伙人將對此負責。計劃結果將通過部門渠道傳遞。最終，這將提高傳送至本頓維爾總部和分發至公司其它部門的數據的一致性。 Key Control Checklist關鍵控制點檢查清單 Introduction介紹 The controls designed as “ Priority Key Controls” are identified as being controls that directly impact shrinkage and other key operational areas. By isolating the controls that have the strongest impact on shrinkage, we can develop a more narrow focus on these issues and better control each club. By ensuring that these controls are in place, we are taking the steps to lower overall shrinkage cost. The checklist will also serve to set procedures, provide a checkpoint, and serve as a training tool for management. These controls will apply to all divisions, regions, and clubs. The form enclosed will be utilized at all times when conducting the Key Control Checklist. 優先關鍵控制是指那些直接影響損耗和其它關鍵營運區域的控制。通過分離對損耗有強烈影響的那部分控制點，我們可以著重于這些問題并更好地控制每家會員店的損耗。通過確保這些控制到位，我們得以採取步驟降低總的損耗成本。清單也幫助我們建立程序，提供要點，同時亦是管理層的培訓工具。這些控制將適用于所有部門、區域和會員店。所附表格將在處理關鍵控制點檢查清單時一直使用。  Expectations期望值 General Managers总经理 Each General Manager will be responsible for having a Priority Key Control Checklist completed by an Assistant Manager within the assigned club each month. 每位总经理都要负责每月督促一位副總完成指定會員店內“重点区域检查一览表”。 Immediately upon completion of this checklist it shall be submitted to the Director of Operations and Sam’s Club Loss Prevention Supervisor. 本一览表完成后，要立即提交给营运总监和山姆会员店防损主管。