福特汽车-品质系统介绍-中英文.ppt

品質系統 Agenda – Quality System Total Quality Excellence – Company Policy Letter No.1. Brief History of FLH Quality Management Quality Arrow (Quality is Job#1) QS-9000/ISO 14001 System/Quality Operating System TGW Reduction / VRT / SAQ TGR / Kano Model 1. Ford Total Quality Excellence Company Policy Letter No. 1 Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質是由顧客所定義 Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達成卓越的品質必須注重在問題的預防 All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services. 每個公司員工對品質及最終的顧客滿意都有貢獻 Ford Total Quality Excellence Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can become even better. 維持卓越的品質必須持續作流程的改善 People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智識及行動來自人 Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers. 後工程即是顧客;不接收不良,不傳送不良 - Chairman of the board 2. 福特六和品質管理之發展演進 1/4 ~1986- Introduction/Localization 引入福特原廠產品開發標準如Worldwide Design Requirement 及Worldwide Product Acceptance Specifications 。 品管部門轄AP-QC (裝配及製造品管)及QA(品保) 。 對供應商推行福特Q-101全球性品質管理規範。 廠內推動UPAS-Uniform Product Assessment System-產品品質統一稽核系統。 1984年起正式推動品管圈(QCC)活動。 Achievement 1986年正式通過加拿大法規標準，成為台灣第一個成車外銷的廠商。 福特六和品質管理之發展演進 2/4 1986~1991 Self-development/Expansion 1988年起福特六和採購部門設立專責單位，全力輔導零組件廠商提昇品質。 導入先