汽车维修企业管理流程(毕业论文).doc

毕 业 论 文 汽车维修企业管理流程 摘 要 随着时代的发展，汽车已经大规模进入家庭，社会等等。汽车已经成为我们生活中不可缺少的交通工具。随之围绕其所发展的产业也越来越多。比如汽车维修企业，修车已经成为与人们生活密切相关的热点问题。在发展过程中，交通部门制定一系列规章、规章、标准的制度，但我国很多企业还处于原有的经营模式以及管理模式下，因而出现较多的维修纠纷问题。这时候的汽车维修不再是简单的修理汽车，已经成为了直接面对消费者，面对市场竞争。而且现代汽车维修企业已经越来越向多层次多极化发展，包括维修在内的项目，比如汽车的保养，美容等等。随着项目的逐渐增多，所需要的人手也多。通常一个汽修厂都比较具有相当的规模，一个相当规模的厂就需要学会管理和经营。如果一个企业没有一个好的管理制度是不可能有什么好的效益的。企业里面固然不能缺少技术高明的技师，因为他可以应付汽车上面所有可能产生的各种故障，也可以指导新来的员工。而且现在新的员工普遍能力都比较低，缺乏安全知识，很容易引起隐患。但是更重要的同样不能缺少一个懂得管理的技术型人才，因为他可以处理一个企业里面所遇到的各种状况。他可以根据公司的需要来制定各种相关制度来保证一个企业能够合理有效的运行。因为有了制度的约束才会有更好的效果。一个好的管理制度的制定才能够使企业有在当今这种竞争愈来愈激烈的汽车行业中立足的资本。 关键词：汽修企业 经营管理 接待业务 Abstract With the development of the times , cars have large scale into the family, society and so on. Cars have become indispensable in our lives transport. Along with the development of industry around it more and more. Such as automotive repair business , car repair has become closely associated with peoples lives a hot issue . In the development process , the transportation departments to develop a series of rules, regulations, standards system, but many enterprises in China is still in the original business model and management model , resulting in more maintenance disputes. This time is no longer a simple car repair car repair , directly to consumers has become the face of market competition. And modern automobile repair business has become increasingly multi-polar to multi-level development , including maintenance , including projects such as car maintenance , beauty and more. As the project gradually increased , the required manpower , too. Garages are more often a considerable scale, a considerable scale plant will need to learn to manage and operate . If a business does not have a good management system, it is impossible to have any good benefits . Technology enterprise which is certainly not the lack clever technician , because he can cope with cars at all possible for a variety of failures , you can also instruct new employees . And now the new e