番茄花园-Chapter 3.pptVIP

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番茄花园-Chapter 3.ppt

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* * * * * * * * * School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University School of Economics and Management Xidian University Chapter 3 ORGANIZATIONAL CULTURES AND DIVERSITY Organizational Cultures and Diversity School of Economics and ManagementXidian University Organizational Cultures and Diversity School of Economics and Management Xidian University Definition Organizational Culture: Basic form Shared values and beliefs that enable members to understand their roles and the norms of the organization. 2. Edger Schein A pattern of shared basic assumptions that the group learned as it solved its problems of external adaptations and internal integration, and that has worked well enough to be considered valid and,therefore,to be taught to new members as the correct way to perceive,think,and feel in ralation to those problems. Characteristics Observed behavioral regularities, as typified by common language, terminology, and rituals Dominant values that the organization advocates high product and service quality low absenteeism Norms amount of work to be done degree of cooperation between management and employees Organizational Cultures and Diversity School of Economics and Management Xidian University Organizational Cultures and Diversity School of Economics and Management Xidian University Organizational Culture Continued A philosophy regarding how employees and customers should be treated Rules that dictate the