点击职业英语 旅游英语学生频道2 UNIT12.pptVIP

尚辅网 UNIT 12Sorry about the inconvenience. Sorry about the inconvenience. GOALS ? Dealing with customers’ complaints ? Apologizing Contents First Steps The customers are all complaining about something. What do you think the problem is? List two possible problems for each picture. First Steps Listening Strategies What are the customers complaining about? Listen and number the problems in the correct order. (Not all will be used.) Listening Strategies Listen again and write True(T) or False(F). Correct the false sentences. Listening Strategies W1: This is Ms. Nagai in room 238. There are