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尚辅网 尚辅网 尚辅网 Letters of Complaint Template 1 sender’s address date recipient’s address salutation letter body complimentary close signature (formal) 尚辅网 Letters of Complaint A letter of complaint is a written explanation of unhappiness about something or someone. To complain effectively, you should keep in mind: (1) Write the details exactly as they occurred in a firm, but non-angry manner, telling exactly what happened, in the order the event(s) occurred. Be sure to give date, time, and location of the incident. If there was another person involved (for example, a sales clerk), then include their name too, if you have it. (2) Keep the letter to the point, dont include any personal insults, and tell your side of what happened. Address the letter to the supervisor or manager of the business or facility, and on the bottom left hand corner of the envelope write, “Personal and Confidential”. 尚辅网 Letters of Complaint A Letter of Complaint November 23, 2007 Dear Manager,　　Much to my regret, I write this to place a complaint against one of your shop-assistants concerning bad service in the course of our shopping yesterday. Yesterday at about ten o’clock in the morning, my husband, a lady friend of ours and I, came to your shop with the intention of buying some souvenirs. One of your shop-assistants, whose badge number was 15 if I got it right, was asked to remove the dust from some of the bronze statues in order that our friend might have a good look at these objects before making up her mind to buy. Under such a situation, it was the assistant’s duty either to do what she was asked to do?or?to explain why she was unable to comply with such a request. Instead of attending to her duty and acting in a polite manner, the assistant turned a deaf ear to our request and walked away murmuring in a sarcastic manner that our