2000 STANDARDS.ppt

UNDERSTANDING A QUALITY MANAGEMENT SYSTEM BASED ON ISO 9001:2000 STANDARDS Presented By QUALITY ASSURANCE UNIT INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA PRESENTATION OUTLINE DEFINITION OF ISO DEVELOPMENT OF A QUALITY MANAGEMENT SYSTEM ISO 9001:2000 STANDARD REQUIREMENTS DOCUMENTATION STRUCTURES WHAT IS ISO? International Organization for Standardization. A set of standards for quality management and quality assurance systems developed by the International Standard Organization. WHAT IS ISO 9000? They provide a framework for quality system development in all types of industries including service organizations. It is just purely a management system that will help us to run our business in a more organized and systematic manner which will lead to a more consistent in quality of the service that we deliver to our customers. ISO STANDARDS Currently, there are 4 quality standards: ISO 9001:2000 (QMS – Requirements) ISO 9000:2000 (QMS – Fundamentals and Vocabulary) ISO 9004:2000 (QMS – Guidelines for Performance Improvements) ISO 19011:2003 (QMS – Guidelines for Quality and/or Environmental Management Systems Auditing) ISO STANDARDS For us, there is only one standard applicable for the certification ISO 9001:2000 Based on “process – model”. Less emphasis on documented procedures. Core processes covered under : a) Quality management system b) Management responsibility c) Resource management ISO 9001:2000 d) Product realization Clauses e) Measurement, analysis and improvement What should be focused under ISO 9001:2000? Customer satisfaction (Both external internal) Improving processes Continuous activity Preventive measure Elimination of a problem QUALITY POLICY OF IIUM IIUM strives towards comprehensive excellence in teaching and learning, research and publication, consultancy and student services and facilities, consistent with its vision and mission. Customer Feedback Customer Feedback Model of a Process- based Quality Management System QUA