2 Terminology Abbreviation.pptVIP

Front Office前 厅 部 Terminology Abbreviation 酒店专业术语 缩写 各部门/职位简称 总经理 GM 副总经理 DGM 总经理办公室 EO 前厅部 FO 销售部 SM 保安部 SEC 财务部 FC (ACCT) 财务总监 DFBS 财务副总监 DFC 餐饮部 FB 人事部 HR A Adjoining Rooms Two (2) separate rooms with a common wall. Advance Deposit Payment in advance on an account prior to the guest’s arrival in order to assure a room being held after 6:00pm and guarantee reservation. Advance Reservation A request for available space at some time in the near future. Allowance A reduction in the guest’s bill (folio) resulting from either unsatisfactory service or a posting error. Ambulatory Room Room especially equipped for wheelchair patients. Arrival Date The day a guest is expected to register with the hotel. Arrival Time The latest hour by which a guest plans to register for a room. ASAP As Soon As Possible. Average Room Rate The average number of dollars derived from the sale of rooms. This is calculated by dividing total room revenue by the number of room sold. The rate should be net rate exclusive breakfast and room surcharges. Availability Denotes a conditional status of rooms. “Space available” means a room can be obtained through reservation or registration. A ABF: American Breakfast 美式早餐 AC: Account 帐/财务部 AD: Advance Deposit 预收定金 ADD: Address 地址 AG: Administration General Office (Executive Office – EO) 行政办公室 A/R: Accounting Receivable 应收部 ARR: Arrival 到店 AUTH: Authorization 授权 A/E (AX): American Express 美国运通卡 B Back To Back This is when one group is brought into the hotel just as another group is ready to depart. Blocked A reservation for which a specific room has been reserved. Booked Reservations can only be accepted for a group or convention still holding open room blocks. Bucket Check Verification that information on registration cards is identical to information of the computer. B B4: Before 在……之前 BBQ: Barbeque 烧烤 BQT: Banquet 宴会 BC: Bus