物业英语口语培训.ppt

物业管理常用英语口语 ——情景会话式 目 录 一、Purpose of Training 培训目的 二、Introduce Yourself 自我介绍 三、Say “Hello” 打招呼 四、Customer Service 客户服务 五、Repairs 修理 六、Give Directions 指引 Purpose of Training 培训目的 加强员工日常英语口语对话能力以及对日常英语口语的理解能力，能与业主进行基本的英语口语交流。 Part 1 Customer Service Center ① 客户致电给客服中心，客服人员接电话时 （C-Cherry O-Owner） C: Good morning, This is Cherry speaking. What can I do for you? O: My kitchen’s light is broken. My house is T12, 1201. Can somebody come to repair it? C: No problem. I will call the electrician to fix it at once！ O: Thanks a lot! C: You are welcome! Part 1 Customer Service Center ② 客户到客服中心寻求帮助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much! Part 2 Service in east gate ② 客户到客服中心寻求帮助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much! Part 2 New Words Receptionist [ri’sep??nist] n.(旅馆、事务所等雇用的)接待员 Owner [’?un?] n.物主, 所有人 Holiday [’h?l?di] n.假期 Weekend [,wi:k’end] n. 周末 Interesting [’intristi?] adj.令人感兴趣的, 有趣的 Part 3 Customer Service ——Have a Residential Card (R-Receptionist, O-Owner) O: Good morning, I want to have a residential card. R: Do you have passport? O: Yes, I do. R: Ok. I will apply for one for you. Please give me a one-inch color photo, your passport and a health certificate. O: Here you are. Part 3 Customer Service R: Would you please fill out this form while I will prepare your residential card for you? Please sign your name here. O: Ok. Anything else? R: That’s all. Please get your residential card here next week. O: Thank you. R: You are welcome. Part 3 New Words Residential [,rezi’den??l] adj.住宅的, 适于作住宅的,与居住有关的 Passport