毕业设计（论文）-VB客户关系管理系统设计.doc

客户关系管理系统 摘要 客户管理系统是典型的信息管理系统(MIS),其开发主要包括后台数据库的建立和维护以及前端应用程序的开发两个方面。对于前者要求建立起数据一致性和完整性强、数据安全性好的库。而对于后者则要求应用程序功能完备,易使用等特点。 经过分析,使用Microsoft公司的Visual Basic开发工具,利用其提供的各种面向对象的开发工具,尤其是数据窗口这一能方便而简洁操纵数据库的智能化对象,首先在短时间内建立系统应用原型,然后,对初始原型系统进行需求迭代,不断修正和改进,直到形成用户满意的可行系统。 大多数企业对实施电子客户管理系统也是相当陌生，本文就企业客户管理系统的发展、功能、作用、实施等方面作一个全面的介绍，希望能为企业实现现代化的信息管理添砖加瓦。 全文分为五个章节：第一章绪论，主要介绍项目背景和技术背景；第二章介绍系统分析；第三章介绍系统设计，包括功能模块设计、数据库设计和详细功能设计；第四章介绍系统实现，包括程序设计、数据库操作技术实现和系统测试；第五章结束语。 关键词：客户，客户关系管理，VB，数据库 Abstract Customers administrative system is a typical information management system (MIS),it develops two respects of main development including setting-up and maintenance and front application program of backstage supporters database.Demand to set up the consistency of the data and integrality the storehouse of strong,data with good security to the former. Require to the latter the function of the application program is complete,apt characteristic of using etc. . Through analyzing,using Visual Basic developing instrument of Microsoft Company,utilize its various kinds of target-oriented developing instruments offered,data window this can convenient succinct to handle intelligent target of the database especially,set up system use prototype,then go on demand change and take the place of to initial prototype system within short time at first,revise and improve constantly,until forming the feasible system that users are satisfied with. Most enterprises are quite strange too to implementing the electronic customers administrative system,this text does an overall introduction on such respects as the development,function,function,implementing of enterprises customers administrative system,etc.,hope to make contribution for the information management that enterprises realize the modernization. The full text is divided into five chapters:Chapter one introduction,introduce the project background and technological background mainly;Chapter two introduce network analysis;Chapter three recommend the system to desig