ITIL模拟题带答案answer_and_rationales_sample_exam_1_itil_foundation_201312.pdf

® The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice ANSWERS AND RATIONALE © AXELOS Limited 2012 All rights reserved. Reproduction of this material requires the permission of AXELOS Limited. The swirl logo™ is a trade mark of AXELOS Limited ITIL® is a registered trade mark of AXELOS Limited Version 5.1 (Live) Owner – The Official ITIL Accreditor Answer Key and Rationale: Syllabus Book Q A Rationale Ref Ref A change request is a formal communication seeking an alteration ST to one or more configuration items (CIs). Services, SLAs and 1 B 05-51 4.2.4.3 computers are examples of CIs. A business strategy is not normally a CI and would be out of scope for change management. Each of these are a purpose of service operation except for option 2 A 02-09 SO 1.1.1 A, undertaking testing to ensure services are designed to meet business needs. Option A is part of service transition. SO IT operations control oversees the execution and monitoring of the 3 B 06-02 6.5.1.1 operational activities and events in the IT infrastructure. Part of SACM’s purpose is to maintain accurate information about 4 C 05-63 S