ITU Workshop 13-17 April 2008Cairo Egpt.ppt

2007-11-19; rev. 11-25/ Keo Change Management for an Incumbent Telco ITU Workshop 13-17 April 2008 Cairo Egpt Change Management - Programme 0. Presentation 1. Introduction: What is Change Management? 2. The Swedish Case 3. The Tico Case 4. Action Plan Presentation Benno Engstrom and Karl Erik Olofsson Manconsult Development G?teborg, Sweden Consultant International ICT Development Sector development Organization change, Restructures and Competence change keo@; What is Change Management? What do you think of when we say Change? What do you think of when we say Management? What then is Change Management? Changes and its’ Components We can distinguish various types of changes, for example: Changes related to the organization’s structure and the owners Changes related to the people in the organization Changes related to external conditions, market, political, technology development, etc. Different conditions for change We have to consider and assess very different conditions for changes ”Structure” Roles, rules, codes …. ”Behaviour” Norms, will, attitude …. Causes for change Conditions have changed Market, technology, politics, etc. To achieve its end goals, the organization need to adapt its short and medium term goals (give examples!) its way of working (give examples!) The cause and conditions for change Discuss; What changes are ongoing? List major ongoing changes What priorities ? How are you personally involved CM – ICE-BTH Manconsult Development Change Management CM – ICE-BTH Manconsult Development Change Management Part 1 - Theory External conditions CM ‘Owners and structure’ Structure Roles Rules, Codes CM Behaviour Norms Will, Attitude ‘People’ Customer Satisfaction Results What we want to achieve End goals ‘Market’ Potential opportunities Potential risks and hinders Our “SWOT pattern” CM – ICE-BTH Manconsult Development Change Management