9erobbins_ppt03.pptVIP

Organizational Culture and Environment:The Constraints Chapter3 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Manager: Omnipotent or Symbolic Contrast the action of manager according to the omnipotent and symbolic views. Explain the parameters of managerial discretion. The Organization’s Culture Describe the seven dimensions of organizational culture. Discuss the impact of a strong culture on organizations and managers. Explain the source of an organization’s culture. Describe how culture is transmitted to employees. Describe how culture affects managers. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Current Organizational Cultural Issues Facing Managers Describe the characteristics of an ethical culture, an innovative culture, and a customer-responsive culture. Discuss why workplace spirituality seems to be an important concern. Describe the characteristics of a spiritual organization. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. The Environment (cont’d) Describe the components of the specific and general environments. Discuss the two dimensions of environmental uncertainty. Identify the most common organizational stakeholders. Explain the four steps in managing external stakeholder relationships. The Manager: Omnipotent or Symbolic? Omnipotent View of Management Managers are directly responsible for an organization’s success or failure. The quality of the organization is determined by the quality of its managers. Managers are held accountable for an organization’s performance yet it is difficult to attribute good or poor performance directly to their influence on the organization. The Manager: Omnipotent or Symbolic? Symbolic View of Management Much of an organization’s success or failure is due to external forces outside of managers’ control. The ability of managers to affect outco