基于WebService的CRM接口设计与实现.pdfVIP

20 10 8 JISUANJI YU X IANDA IHUA 180 : 20 10) W ebServi e CRM , , (南昌大学信息工程学院, 江西 南昌 330031) : 随着网络业务的迅速普及, 各种宽带接入用户的数 日益增长, 使得电信运营商迫切需要开发相关的预处理系统, 有效提高前台业务系统的响应速度处理能力与服务质 , 以提高客户满意度由于预处理系统需要整合多 个前后台业 务系统的功能, 从而需要在各种异构系统中实现跨平台通信W ebServi e是 一种通用模型, 可以在任何支持网络通信的 平台上运行本文分析基于W ebServi e的 CRM 接口, 介绍其具体设计与实现方案 : 宽带预处理; CRM; 接口; W ebServi e : TP311. 52 : A do :i 10. 3969 /.j issn. 2010. 08. 027 D esign and I m p lem en tation of CRM I n terface Ba sed on W ebService YU Shi, HONG Chunyong, CHEN M eng ( College of In form ation Engineering, Nan hang Un iversity, Nan hang 330031, Ch ina) A b stract:W ith the rapid popularization of newt ork servi es, the num ber of broadband a ess users in reas ingly diverse. There fore, tele om operators urgent need to develop pretreatm ent system s in order to in rease the response speed of foreground business system, and mi prove the pro essing apa ity, servi e quality and the ustom er satisfa tion. A s the pretreatm ent system s need to integrate mu ltiple business system s fun tions, it must a h ieve rossplatform ommun i ation bewt een varieties of heterogeneous system s. ForW ebServi e is a omm on m odel that an run at any operating p latform s that supporting newt ork ommun i ation. Based onW ebServi e, this paper analyzes the Customer Relationsh ip M anagem ent ( CRM ) interfa e, m eanw hile introdu es the method of des ign and realization. K ey w ords: b roadband pretreatment; CRM; interfa e; W ebServi e , , 0 , CRM , , W ebServi e , CRM , , 1 , ,