The Power of Recognition.pptVIP

Quotes “There are two things people want more than sex and money: recognition and praise. Mary Kay Ash “What every genuine philosopher (every genuine man, in fact) craves most is praise — although the philosophers generally call it ‘recognition’!” William James “Recognition doesnt cost .. it pays!” “I can live for two months on a good compliment.” Mark Twain Quotes “The feeling underlying an award matters more than the award I do feel… that recognition is more the feeling that occurs [than the award item that is presented]... The recognition feeling… is… the words that are shared, the stories that are told, who presents the awards, who they are presented in front of, and how the desired behavior and results tie to the larger goals of the organization. That’s really where the magic happens, I believe.” Bob Nelson (President of Nelson Motivation Inc.) ?Source: Dr. Bob Nelson’s Tip of the Week for July 20 Quotes Its only the unsatisfied need that motivates.? Next to physical survival, the greatest need of a human being is psychological survival - to be understood, to be affirmed, to be validated, to be appreciated. Stephen CoveyThe Seven Habits of Highly Effective People As I compare organizations, it becomes clear that the high-performance cultures are those that radiate sincere recognition. Jim ClemmerInternational Keynote Speaker, Workshop Leader, Author President of The Clemmer Group Parting thoughts The tension between business and human objectives Management want staff to grow Performance management is perceived as a means to hold back advancement Management want to drive operations costs down Cost cutting is viewed as job cutting Management want single call resolution Strictures won’t let staff deliver customer service Recognition and reward programmes provide a space where staff feel that environment are more readily open to management communications The Power of Recognition Prepared By: PER - Paul Lange Date: 27 July 2007 Disc