bosch的8d教材.pptVIP

Defect Prevention and Continuous Improvement If Problems Arise ... ... Problems Must be Solved PSPro - Overview What is a Problem? PSPro and the 8-D Method 8-D Overview 8-D History 8-D History (contd) At the end of the 1970s, application of the problem solving method was intensified at Ford, Fords subsidiaries and its suppliers: The method was expanded to include 6-D, 8-D, 12-D and 14-D For normal application, the 8-D method proved the most logical Nowadays, the 14-D method is applied internally within Ford for severe recall actions In 1981, the 8-D method was declared as global standard for Ford and all its suppliers. Only a few years later, the entire US automotive industry followed suit. By the end of the 1980s, the 8-D method had been adopted by most of the European car manufacturers and system suppliers. Today, the 8-D method is the most well-known and most widely used problem solving technique in the world. 8-D Steps D1: Creation of Problem Solving Team D2: Problem Description D3: Containment Actions D4: Root Cause Analysis D5: Determination of Corrective Actions and Verification of Effectiveness D6: Introduction of Corrective Actions and Effectiveness Monitoring D7: Determination of Preventive Actions to Avoid Recurrence of the Problem D8: Final Meeting and Conclusion Purpose of PSPro Problem solving process for analyzing and eliminating the root causes of problems at Bosch Customer-oriented action through fast, thorough provision of information to the customer Solving of problems through target-focused application Determination of root causes, prevention of reoccurrence and sustained elimination of system errors Information exchange at Bosch based on IQIS and the Lessons Learned process Application of the 8-D Method Root cause of the identified deviation is not known It is not possible for one individual to determine the cause of the problem, due to a lack of factual information Importance of the problemmeans teamwork is necess