2016届甘肃省兰州市第一中学高三上学期12月月考英语试题.docVIP

2016届甘肃省兰州市第一中学高三上学期12月月考英语试题 本试卷分为第I卷（选择题卷）和第II卷（非选择题卷）。满分120分，考试时间100分钟。 第I卷 第一部分 阅读理解 （共两节，满分40分） 第一节（共15小题，每题2分，满分30分） 阅读下列短文，从每题所给的A,B,C,D四个选项中选出最佳答案。 A Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done. 　　Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen. 　　Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent t