针对敏捷化的中国邮政速递物流公司的绩效评价体系分析研究.pdfVIP

摘要 “第三方物流”作为新的利润源泉，目前受到广泛的关注和重视。国内许多企业纷纷 加入这个行业。与此同时，中国的物流市场因其潜力巨大、发展空间广阔，吸引了许多国 外优秀的物流企业到国内投资、开设网点。它们拥有完善的制度、优秀的团队、高质量的 服务，网店遍布全球，这无疑对国内的物流企业带来巨大的挑战。而相比之下，国内的物 流企业大部分属于中小型的民营企业，缺乏充足的资金支持、健全的管理制度。因而，总 体上处于竞争的劣势地位。降低物流成本、提高绩效已成为物流企业共同的目标。物流的 敏捷化是实现这个目标的重要途径。 为了帮助国内的第三方物流企业实现敏捷化发展，本文从敏捷化的角度出发，对第三 方物流企业的绩效评价做了深入的分析和研究。首先，翻阅了大量相关的文献，分析已有 研究的优点和不足，在此基础上找到研究的切入点。其次，借鉴了平衡记分卡的基本思想， 从敏捷化的角度出发，分别从财务层面、客户层面、内部运营层面和学习与成长层面四个 方面来构建物流绩效评价指标体系。在对绩效评价方法综合分析的基础上，采用了层次分 析法来确定指标的权重，选取了模糊综合评价法作为综合评价方法。最后，对中国邮政速 递物流公司进行绩效评价并提出了改进的建议，以此证明此评价体系的实用性。 本文构建了一个基于敏捷化的第三方物流企业绩效评价体系。它与以往的研究不同， 更加注重物流的效率和服务质量，有利于第三方物流企业绩效的提高。 关键词：敏捷化；第三方物流；绩效评价 I Abstract As a new profit source, Third-party logistics is attracting widespread concern and attention currently. Many domestic enterprises have joined in the industry. At the same time, Chinas logistics market has attracted many foreign logistics enterprises to invest and create outlets because of its great potential and broad development space. It is no doubt that this brings great challenges to the domestic logistics enterprises as foreign logistics enterprises have a sound system, an excellent team, high-quality service and worldwide shops. In contrast, most of the domestic logistics enterprises are small-sized or medium-sized private enterprises, which are lack of adequate financial support and a sound management system. Thus, they are at a competitive disadvantage in general. Therefore, reducing logistics costs and improving the performance of third-party logistics have become the common goal for logistics enterprises. The agility of logistics is an important way to achieve this goal. To help the domestic third-party logistics