基于.网络的用户投诉系统设计及实现.doc

郑州…学院 毕 业 论 文（设 计） 2012 届 计算机科学与技术 专业 08 班级 题 目基于网络的用户投诉系统设计与实现 姓 名 学号 0 指导教师 贾 职称 讲师 2012 年 5 月 20 日 基于网络的用户投诉系统设计与实现 08 张 指导教师 贾 讲师 内 容 提 要 本文描述了一个基于网络和Java技术的在线投诉系统的需求、设计以及具体实现。 投诉系统是维护客户忠诚度的一个重要内容。客户是企业生存之本，营运之基，力量之源。培养客户的忠诚，做到使客户真正满意，除了要重视诸多影响客户满意的因素外，还要处理好客户抱怨。建立客户的忠诚是现代企业维持客户关系的重要手段，对于客户的不满与抱怨，应采取积极的态度来处理客户的抱怨，能够帮助企业重新建立信誉，提高客户满意度，维持客户的忠诚度。The Design And Development of the Online Complaints System ZHANG JIA Abstract This paper introduced the design and development of the Online Complaints System which uses Java technology. The complaints system is an important element of maintaining customer loyalty. The customer is the survival of the enterprise, base of operations, the source of strength. Cultivate customer loyalty, and achieve real customer satisfaction, should pay attention to the many factors that affect customer satisfaction, but also to properly handle customer complaints. Build customer loyalty is an important means of modern enterprises to maintain customer relationships, customer dissatisfaction and complaints, should adopt a positive attitude to deal with customer complaints can help companies to re-establish credibility, improve customer satisfaction and maintain customer loyalty. It is also designed the purpose of this complaint system. In a complaint about the system to achieve a brief introduction to the Java language and the framework used in this system. Focuses on the complaints system analysis, system design, system implementation. The system includes a foreground and background, the background system modules and business modules. System modules include: user management, role management, rights management, business modules, including: receiving complaints processing tasks to deal with the task of the current complaints have been receiving complaints of tasks. The front module includes: submit complaints and complaints query function and communication function. Finally, an overview of