WorkplaceEtiquette创新.ppt

* Workplace Etiquette职场礼仪 * Objectives 目标 To define workplace etiquette and stress the importance of creating a work environment conducive to positive interaction among employees 了解职场礼仪的定义，以及创造一个利于员工良性互动的工作环境的重要性 To identify behaviors considered important for maintaining workplace etiquette 了解职场礼仪的重要规范行为 To develop skills in addressing coworkers’ behaviors that are unpleasant, rude or offensive 面对同事粗鲁、冒犯的行为，该如何处理 * Etiquette: Some Definitions礼仪的定义 “The practices and forms prescribed by social convention or by authority.” (The American Heritage? Dictionary of the English Language, Fourth Edition)“由社会习俗或权威所规定的常规或惯例。” -- 美国传统? 英文词典，第四版 “Rules governing socially acceptable behavior.” (WordNet ? 2.0, ? 2003 Princeton University) “管理社会可接受行为的准则。” -- WordNet词典? 2.0, ? 2003 普林斯顿大学 * How Do You Score?你的礼仪多少分？ I say “good morning” to co-workers when I enter the office each morning. 我每天早上进办公室的时候向同事们说“早上好”。 I clean up after I use the kitchen, cafeteria or snack area. 在使用完厨房，或在餐厅、饮食区用餐后，将自己的区域整理干净。 I say “thank you” when someone does something nice for me. 在接收到别人的善意后，说声“谢谢你”。 I arrive on time for meetings. 会议从不迟到。 I keep my anger under control. 我能控制自己的情绪，尤其是愤怒。 * 6. I think it’s okay to tell jokes about race or sex as long as they are tasteful. 我认为开些关于种族和性玩笑无伤大雅，只要不太粗俗。 7. I think it’s okay to “drop in” on co-workers if I feel I have something I want to tell or ask them. 我认为随时打断同事工作是可以的，只要我有事情要告诉或询问他们 8. If I send an email message, I make sure that it is relevant, appropriate, clear, and checked for spelling and grammatical errors. 在我发电子邮件时，会确认内容恰当且明确，并检查语法和拼写错误。 9. I am respectful of co-workers’ workspace, e.g., not using their desks or computer, separating my belongings from theirs. 尊重同事的隐私，例如不用他的办公桌和电脑，将自己的东西与他人区分开来。 10. I make promises to others that I am unable to keep. 会为自己做不到的事情做出承诺。 * Scoring 得分 Q 1-5: 1 point for True; 0 for False Q 6, 7: 1 point for False; 0 for True Q 8, 9: 1 point for True; 0 for Fa