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First, having user requesting their own services from a service catalog, which are then approved using automated workflows, delivers services faster and allows end users that are not IT experts to request the services they need. It also allows IT to offer a standard set of services to reduces the number of unique system configuration that must be supported. Next the services are implemented by using automated provisioning so services are delivered consistently every time. Automation also allows IT to define polices so that consistent provisioning actions can be taken to reduce costs. Then the services are maintained by administrators using service management software that enables improved productivity. At each step automation is used to reduce the need for expensive labor while improving the speed and quality of the services delivered. Finally, Tivoli Service Automation Manager provides integration with other IBM offerings to build a robust IT Service Management solution. Transition line: Let’s look at each of these three areas in more detail to better understand how the savings are driven. IBM’s direction is deliver additional pre-packaged pre-integrated workloads on fit for purpose hardware. With IBM CloudBurst you won’t be limited to just x86 support, but will able to take advantage of a broad range platforms that best meet your needs. The roadmap show the general direction on delivery of additional hardware platforms such as Power systems and System z, additional virtualization support like KVM and zVM and additional management capabilities like metering and accounting and capacity planning. There will also be integration with other related offerings to deliver even higher levels of value. Transition line: So now let’s look at how you can get started… IBM virtual infrastructure access helps you provide anytime, anywhere access to applications, information and resources. It acts as a connection broker, seamlessly connecting end user devices with centr
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