20050223QRQCtrainingcn-20050811教程解析.pptVIP

Introduction to QRQC -质量问题的快速反应 Requirements for a performing problem solving解决问题的必要条件 Brainstorming 头脑风暴 What is the Managers role in problem solving ? 问题解决过程中管理者的作用是什么？ 3 post-it / person 每个人列出三条 What are the key points for an effective problem solving ? 有效解决问题的关键是什么？ 3 post-it / person 每个人列出三条 2. Introduction to QRQCQRQC介绍 2 Examples 两个例子 History 历史 Definition 定义 2 different approaches to tackle an issue2种不同的方法去解决一个问题 A first approach to problem solving 第一个解决问题的方法 Key points关键点 Assess efficiency + speed评估效率和速度 A second approach to problem solving 第二个解决问题的方法 Key points 关键点 Assess efficiency + speed 评估效率和速度 Summary总结 Focus on management‘s role: coaching and monitoring 关注于管理层的作用：培训和监控 Focus on standards 注重标准 Also adopted by Renault, PSA, Philips…也被雷诺、标致雪铁龙、飞利浦等公司采用 QRQC is becoming a standard of quality management in the Automotive industry QRQC正在成为汽车行业质量管理的标准 QRQC at Faurecia QRQC在佛吉亚是如何开始的？How it started… A reminder…大家注意… 3. Behaviors行动 6 Key Points 6个关键点 Standards 标准 A daily check-list 日常检查清单 The 6 Key Points 6个关键点 REAL PLACE真实的地点 Go to the place where it happens 到问题发生的地点去 REAL PARTS真实的零件 a bad part vs. a good part, produced in the same conditions 将在相同生产 条件下生产的坏零件与好零件进行对比 REAL DATA真实的数据 Speak with data, compare to standards 用数据说话，与标准对比 QUICK RESPONSE快速反应 Respond at defect, do right away 对缺陷做出反应，立即去做 LOGICAL THINKING逻辑思维 To find out root cause 找到根本原因 ON JOB COACHING在职培训 Train, Monitor, Support, congratulate 培训、监控、支持、祝贺 Speak with data - What is the standard ?用数据说话－标准是什么？ A daily check-list 日常检查清单 Did I learn something 我学到了什么? Did I teach something 我传授什么给别人了吗? Did I congratulate somebody 我祝贺别人了吗? Did I improve something 我改进了什么? 4. Tools工具 Paper boards 纸板 FICS 因素调查及遵守标准 Is / Is not Differences是/否及差异 FICS : Factor Investigation and Compliance to Standard a